EMPOWHERNEXUS RETURN & REFUND POLICY
At EmpowHERnexus, we want you to feel good about what you purchase and what your purchase helps us build. If something is wrong with your order, please contact us. We will treat you fairly and work toward a reasonable solution.
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Eligible Physical products may be returned within 14 days after delivery.
To qualify for a return the item must be:
• Unworn, unused and unwashed
• Free from stains, odors, pet hair, damage or signs of wear
• Returned with its original tags and packaging when applicable
• Accompanied by the order number or proof of purchase
Email Empowhernexus@gmail.com before returning anything. Returns sent without approval may not be accepted.
Customers are responsible for return-shipping costs when returning an item because of preference, fit or an incorrect size selection. Original shipping charges are not refundable.
We strongly encourage customers to review the size chart and product description before ordering because sizing may vary between garment brands and styles.
DAMAGED, DEFECTIVE OR INCORRECT ORDERS
Please inspect your order when it arrives.
If an item is damaged, defective, misprinted or different from what you ordered, contact us within seven days after delivery at Empowhernexus@gmail.com.
Include:
- Your Name and order number
- A description of the problem
- Clear photographs of the item, packaging and shipping label
If we confirm that EmpowHERnexus or one of our production partners made an error, we will offer an appropriate replacement or refund at no additional cost to you.
Do not discard a damaged or incorrect product until we have completed our review. We may request additional photographs or require the item to be returned.
NONRETURNABLE ITEMS
If you haven’t received a refund yet, first check your bank account again.
The following purchases are generally final sale unless they arrive damaged, defective or incorrect:
• Custom-made or personalized products
• Products created using customer-approved names, dates, wording or artwork
• Digital downloads and electronically delivered products
• Gift cards
• Clearance or final-sale merchandise
• Items that have been worn, washed, altered or damaged after delivery
• Hygiene-sensitive products once opened
• Event tickets, donations and voluntary contributions
Because digital products are delivered electronically and cannot truly be returned, refunds will not normally be issued after the file has been downloaded or accessed. If a file is defective, duplicated or inaccessible, contact us so we can correct the problem.
Exchanges
If you need a different size or color, contact us within 14 days after delivery.
Exchanges depend on product availability. Customers are responsible for returning correctly fulfilled items and for any additional shipping costs associated with a preference-based exchange.
Custom, personalized and final-sale products cannot be exchanged unless EmpowHERnexus made an error.
Order Cancellations
Many EmpowHERnexus products are made or prepared specifically after an order is placed. Contact us immediately if you need to request a cancellation.
We will make every reasonable effort to help, but cancellation is not guaranteed once production, customization or fulfillment has begun.
Approved cancellations will be refunded to the original payment method.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Refunds
Once an approved return is received and inspected, we will notify you whether the refund has been accepted.
Approved refunds will be issued to the original payment method. Financial institutions and payment providers may require additional processing time before the refund appears in your account.
EmpowHERnexus reserves the right to deny a refund if the returned item does not meet this policy or if there is evidence of wear, misuse, alteration or return-policy abuse.
SHIPPING DELAYS AND UNDELIVERED ORDERS
Processing and shipping estimates are provided on product pages or during checkout. Some products may be created or shipped by independent production partners.
If we cannot ship your order within the promised timeframe, we will notify you and provide the legally required options regarding the delay or cancellation.
EmpowHERnexus is not responsible for delivery problems caused by an incorrect or incomplete address entered by the customer. Additional shipping charges may apply if an order must be resent.
If tracking shows that a package was delivered but you cannot locate it, please check with household members, neighbors and the shipping carrier before contacting us. We will help review the situation, but a replacement or refund is not guaranteed when the carrier confirms delivery.
PRODUCTION PARTNERS
Certain EmpowHERnexus products may be printed, manufactured or shipped by carefully selected production partners.
Customers should contact EmpowHERnexus directly regarding an order. Please do not return an item to a production partner unless we provide specific instructions.
FAIRNESS MATTERS
EmpowHERnexus was built on the belief that businesses should treat people with dignity. We also ask customers to treat our small business fairly by reviewing product details carefully, providing accurate order information and contacting us honestly when something goes wrong.
Questions about this policy or your order may be sent to:
EmpowHERnexus LLC
Empowhernexus@gmail.com
Built with people, for the people.